How we're getting on
Corporate Plan 2025 - 2030 Deliverables and Progress
New Homes Built
Number of new homes delivered
Homes at EPC band C or above
Retrofit/ Upgrades
Overall Target: 1500
Repairs Completed
of repairs completed within 14 days
Carbon Scope 1 & 2
Emissions were reduced by approximately
(compared to the same stage last year)
Tenant Satisfaction Measures (TSMs)
Our overall TSM (Tenant Satisfaction Measures) results have hit record highs in a number of key areas.
Overall Satisfaction
Overall Satisfaction
Overall satisfaction this increased to 85.3% for Low Cost Rented Accommodation – our best quarterly result on record and well above the 78.7% we recorded in 2024/25.
Repairs Satisfaction
Repairs Satisfaction
Overall satisfaction has largely been driven by Repairs Satisfaction, which was up to 85.6%, compared with 80.3% in 2024/25.
Making a positive contribution to the neighbourhood
Making a positive contribution to the neighbourhood
Satisfaction with making a positive contribution to the neighbourhood was 75.4% and again the best quarterly result we’ve seen (70.8% year to date and compared to 68.1% in 2024/25).
Complaints Handling
Complaints Handling
Complaints Handling also saw a large increase, up 10.2 points to 48.0%
Treating tenants with fairness and respect
Treating tenants with fairness and respect
The highest TSM rating was for tenants being treated with fairness and respect at 87.2%, up 4.2 points from 2024/25.
Low-Cost Home Ownership
Low-Cost Home Ownership
For Low-Cost Homeowners, overall satisfaction figure also hit a record level at 63.3% (61.5% year to date, and compared to 53.5% in 2024/25).