ONE TEAM WORKING
TOGETHER
FOR OUR TENANTS
What will we do?
One Team Working Together for our Tenants
To deliver this corporate plan we will embed a tenant-centric culture with empathy, honesty, reliability and professional curiosity being key to delivering the best homes and services for tenants.
We will balance tenant expectations and satisfaction and empower colleagues with the freedom to get things done within clear frameworks. Our colleagues will be adept at treating tenants with fairness and respect, working effectively across teams to deliver positive outcomes for tenants.
What will we do?
- We will simplify how we operate, reduce off-system working and devolve decision making to the closest point of impact.
- To address the national skills shortage, we will work with partners to develop a Regional Skills Academy, to position housing as a career for the brightest talent across our geography.
- We will ensure our total reward strategy incentivises a tenant-centric approach, enables us to attract and retain the best talent and provide the best pension provision for current and future colleagues.
- We will continue our commitment to inclusivity and EDI.
- We will define what it means to be a manager and leader in our business, through our leadership qualities.
- We will review our business-critical roles, to strengthen our succession plans so that we have continuity to 2030 and beyond.
- We will ensure new people coming into our business have the best chance of success through a consistent and high-quality induction.
- We will set an expectation that our delivery partners attending our tenants’ homes understand what we do and how we do it, reflecting the same in their practice.