HOMES THAT ENABLE
MODERN
LIVING
What will we do?
Homes that Enable Modern Living
Improving the quality of existing homes is the cornerstone of this new corporate plan and the most important priority for our tenants. We know the quality and responsiveness of our day-to-day repairs service goes to the heart of tenant satisfaction. At the most basic level, this is about providing decent, safe and affordable homes. We will be doing much to tackle our aging stock, bringing together our plans for component replacements, retrofit and meeting tenant expectations to enable modern living.
By 2030, we have an ambitious and bold programme to fundamentally improve the quality of our homes and service outcomes for tenants.
What will we do?
- We will make record investment in our existing homes, of c£300m (components, building safety, retrofit and further modernisation) to 2030.
- We will seek to upgrade c6,000 homes to make them fit for modern living.
- We will ensure 100% of homes hit EPC band C or above by 2030.
- We will understand tenant usability and experience and provide proactive support.
- We want to deliver a faster more responsive repairs service, halving our target time down for completions from 28 days to 14 days.
- We will increase our focus on prevention, being proactive and getting the right balance between replacement and reactive repairs, tackling the source of damp and mould and leaking roofs.
- We will deliver on Awaab’s Law and understand the requirements from a future Decent Homes Standard, mobilising internally and through the supply chain to deliver.
- We will complete the simplification of our portfolio through strategic disposals.
- We will continue to deliver our strong track record on building safety compliance maintaining 100% compliance.
- We want to better understand our homes, with 100% minimum 5 year stock condition surveys.